For whatever the reason my original review of Brooklyn Eyeworks isn’t appearing on their list of reviews. This place deserves serious attention! In my experience with eye doctors and optical shops this is the only one that truly gets what customer service and hospitality are! My personal experience with Dr. Gonzalez was remarkable. She’s warm and pleasant; answered all of my questions and never made me feel that I was a pain in the ass!
1 Previous Review:
- 12/8/2008
- It’s really cool to feel that you matter; that you’re not just another “transaction” or “sale”. I met Danny and Jess (his apprentice) a few months ago when I was visiting from LA. I was in desperate need of some replacement contacts because I , as usual, forgot to get a serious supply from 1-800 contacts. I must have called about 4 or 5 places and all of them flat out refused to help me out unless I purchased a couple of boxes. All I needed was about 2 pair MAX. The last call I made was to Brooklyn Eyeworks. The guy on the other line told me, as long as he can verify the Rx from my doctor in LA it shouldn’t be a problem. I was staying in Manhattan and I really didn’t know my way around the trains especially traveling to Brooklyn for a pair of contacts. I managed to find Brooklyn Eyeworks and when I arrived Danny had 3 pair of sample contacts ready for me. When I asked him how much, he simply said it’s on him and to enjoy my stay in NYC. (Pause) What a generous thing to do. I’m grateful. Anyway, the reason I am taking the time to write this thing is because I was in New York checking out my new crib at New York University. I never told Danny why I was in city. Now I’m back and I’m pulling my hair out (prepping for finals). In my brief break, I thought about the kindness of this person and I decided that everyone should go and see Dan and Jessie because they will treat them right. I just picked up a year supply of contacts and a hip pair of chunky black horn rimed glasses from this place. I know that with my contacts I can get them online for a few bucks less but you can’t put a price on exceptional care. I’m a customer for life.
