Where is everybody?

On September 5th 2014 our lease was up. Like most local small business we were priced out. The rent increase was just too high for us to sustain the high level of service without any price increases.

As we hunted and scrambled throughout the area (with no success) a patient suggested a very temporary plan until “something comes up”.

On January 20th we officially closed our doors at 537 5th Ave.

 

The New Space

sttops2Our New Space Is Your Space

Since the closing of our location on 5th Ave, we have been making house-calls and office visits 7 days a week and it’s been an awesome experience.

Before moving forward, we sent a survey via email, Facebook, and Google +, with our intentions of servicing our patients and clients in this new way.

The Results…

We sent out 9,764 emails.

2, 234 patients unsubscribed without giving any reason.

1,298 patients unsubscribed because they no longer live in the area

972 emails were “bounced back” ( I don’t know what ┬ámeans)

5,260 patients opted in and all wanted us to continue to look for a space in the neighborhood.

One patient stated “Brooklyn Eyeworks is Not a place it’s an experience, what difference does it make whether BE is in a fancy storefront or a cardboard box. As long as the service and care exceed expectations I’ll always be a loyal patient and client”

So many well wishes…. very heartfelt.

8 thoughts on “Where is everybody?

  1. We’re sorry to hear that you closed your Fifth Ave store, and hope you open up again soon in Park Slope or nearby. We’ll follow you wherever you go, though!

  2. We’ll follow you to the end of the world, if we have to. Over the years, I’ve always left BE feeling that I’d received the best services above what I paid. You always try to help me save big!. Jahvea and I are deeply sadden your location was moved but we wish you the very best. Kudos to new beginnings, with old timers like us and lots of future clients who will grow to appreciate the wonderful services you’ve lavishly thrown at us in the past.

  3. I enjoyed your service and will go where you go. Please let me know how I can get in contact with you so I can continue to get the eye care that I have grown to love.

    • Hi Damien, it’s dan. We’re still looking for a place. Since we’ve closed this location, we’ve been making home and office visits. On occasion we’ve been spotted in coffee houses as well.

  4. Have you found a space yet??? I need new glasses and don’t want to go anywhere else unless I absolutely need to do so.

    • Hi Jill, I just received this comment today. It was dated July 13th. I am so sorry about this. I think ‘m out of luck. Chances are, you probably went somewhere else (hopefully not). I”m still looking for a spot but what I’ve been doing is home and office visits until I have a location. Please keep me in mind with your future eye-care needs.

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